Return policy

14-Day Exchange & Return Policy

Cancellation

You may request to cancel your order within 24 hours after placing it. An order may be cancelled if the cancellation request is submitted before the order is shipped and within the cancellation period stated on our website (currently within 24 hours after placing the order). Please contact us at service@yaycraze.com or support@yaycraze.com with your order number. If both conditions are met, we will issue a full refund to your original payment method. Orders already shipped cannot be cancelled and must follow our return process.

Most orders are processed within 1-3 business days before shipment.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We usually accept returns within 3 business days of their arrival at our logistic center. During peak times it could take up to 7 business days after your confirmation email.

The time needed to process your refund may vary based on the payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at service@yaycraze.com or support@yaycraze.com.

Return Address
Room 1002, Unit 1, Building 23, Shenggao Dacheng Phase 4-1B, Yongchang Subdistrict Office, Xishan District, Kunming, Yunnan, China.